The RF Remote can be powered with battery only. When you use the IR repeater function, power adaptor must be connected
Carrot Solution utilizes radio frequency (RF) transmission for remote control signals among all the Carrot electronic products with our proprietary, patent pending C-Wave protocol (incl. Carrot Touch, 7” Videophone and all electronic switches). There is no simple rule of thumb to calculate coverage area of the Solution, since the RF signals might be affected by many factors such as travelling distance, layout of the building, attenuation of the RF signal as it travels through walls and other materials, and the orientation of the Products’ antennas relative to each other. The Carrot Solution has been tested extensively in many environments, and in some cases, the signal can travel successfully up to 30 linear meters.
Our C-Wave communication protocol is featured in all our central intelligent units and electronic field units that require communication to the integrated system. All the devices have repeater function built-in that can extend and strengthen the reach of the RF coverage in the network, even in very large installation. Network topology is formed automatically and intelligently for optimal signal transmission. This approach is much more cost effective “mesh-able” compared to other alternatives. Our network design also prevents single point of failure that affects many other alternatives.
Yes, Maestro is designed to be free-standing, wall mounted, or in a stacking configuration. In any of these configurations, it can be covered by an enclosure such as cabinet, control panel or false ceiling panels.
In addition to provision of power and other cabling needs (such as wiring connections to LAN, bus-based system or IR emitters), care must be taken not to affect its IR, RF and WIFI performance.
There are several implications:
- Maestro has onboard IR emitters for control of IR enabled home appliances, such as TV, Home Theatre System, Air Conditioners, etc. If the onboard IR control function is required, dedicated IR emitter leads must be used and plugged into the mini-jack at the back of Maestro.
- RF signal does not require line of sight for successful transmission, hence the Maestro can still function correctly in an enclosed environment as long as the enclosure is made of a material that can be penetrated by radio frequency transmission. Please stay away from materials that contain metal.
- If you find the WIFI performance might be affected in an enclosed environment, please use Maestro’s built-in LAN connection.
- As a precaution, Maestro should not be placed within 30 cm (1 ft) of any other Carrot product.
By installing additional Carrot products with C-Wave, you can extend and strengthen the reach and coverage of the RF signals. Please refer to Section 5 in the course binder for details.
By installing additional Carrot products with C-Wave, you can extend and strengthen the reach and coverage of the RF signals. Please refer to Section 5 in the course binder for details.
All the Carrot intelligent devices must be paired with our Carrot Touch to be recognized as part of the system. This pairing process can only be performed when you have physical access to the Carrot intelligent devices; i.e. you need to be physically present in the unit to do the pairing, so security is assured.
B. Device & Functionality
The maximum number of devices, or unique IDs, is 65535 per installation (i.e. per flat), which should be sufficient for all practical cases. Usually, only one Maestro is required. The maximum no. Of videophone is also subject to the design of the videophone system.
Yes, the engineer needs to activate the program mode from the switch. Then he can turn off the LED back lights from the Maestro’s setting pages. Please note that the LED will still turn on when the lighting load is turned on; only the back light is disabled.
You can use the setting App of the Carrot Touch to create the scenario you want easily. You can pick and select functions from Carrot Products (such as dimming 50% from a Carrot Dimmer) that are linked to the Carrot Touch and add the functions to a newly created scenario (such as “Home Theater”). The newly created scenario will then appear in the App automatically.
Yes. There are 3 ways to get IR codes into your system.
- By using IR learning function of the Carrot Touch
- Select the appliance you used from the pre-defined IR library (planned, to be available later)
- Call our customer service hotlines (where available). Our support team will gladly learn the IR codes for you (where available).
The IR learning capability of the Carrot Touch operates much like a universal IR Remote. From its setting pages, the end users can input the name of a new IR code (such as “DVD Play” or “TV On”). He can then activate the learning function from the page, follow by pointing the IR remote to Carrot Touch and then press the corresponding button on the remote. The IR code emitted will be captured and stored in the unit. The user can also verify the code by test firing it directly from the Carrot Touch.
No direct restriction but only one can be viewable at a time on screen.
- Home Automation Control will be subjected to settings (Lighting, Curtain, A/C, Scenario etc).
- Intercom system (with cost of intercom backbone),
- 4 zone alarm monitoring function (with cost of security device and guard unit),
- Management office notice board function (with cost of backbone hardware and software)
- Network camera monitoring (with cost of backbone hardware)
- Photo frame (with cost of SD card)
Please refer to Q1 for maximum devices supported. For videophone, please note that the maximum no. of videophone is also subject to the design of the videophone system.
C. Signal
We use Secure Socket Layer (SSL) to encrypt and protect communication between the users and the Maestro, which is the standard security measure for online transaction such as online banking.
We design our products such that the installer needs to have physical access to the Carrot devices and presses their program sequences for pairing (down, down, up, long press down) to link the devices to the Carrot Touch. After this pairing process, the Carrot devices will only respond to the Carrot Touch that is initially paired with them.
He needs to have physical access to the Carrot devices and presses their program sequence for pairing to link the devices to the Carrot Touch.
Yes, but the functionality will be limited by the third party products. If you plan to replace an existing third party system with Carrot products, please ensure that the proper type and quantity of cabling between the switches and lighting loads. Neutral wire is required for each Carrot switch.
D. Reliability
No. In the unlikely event that one of the individual component is not working properly, each individual product will still function locally and independently. Functions that require the failed component will of course not be available.
E. Maintenance
12 months of warranty upon stocks delivery.
(To be provided by Sales Dept.)
(To be provided by Sales Dept.)
(To be provided by Sales Dept.)
- Through distributor
- Hotline services
- Providing spare parts at BMO for direct replacement
F. Installation
Please refer to our catalogues for installation and wiring requirement of our products. Please ensure there is sufficient space for installation of our products and the correct cabling is present in the wallbox where the product is to be installed. Please note that for all switches, a neutral wire is required.
G. Colour/size/dimension
(To be provided by Sales Dept.)
Please refer to catalogues.
Please refer to attached schematics in the course binder
Q1) Why wireless system is better?
Retrofitable. End user can make modification and enhancement to the system easily
Fast time to install and market
Saving on installation, project management, and maintenance
Distributed system architecture and no “single point of failure”; hence increased reliability